Domestic Property T&Cs and Standard Visit Frequency

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To maintain public health and safety for residents and staff members, we (SINIYON Environmental Pest Solutions) will deliver treatment for residential properties following the below steps.

• please ensure that you have read our full terms and conditions below before booking a pest control appointment.  Some treatments may require preparatory work is undertaken by the resident ahead of a SINIYON Pest Control Technical visit to the property.

• all valuables and personal possessions will need to be removed from the rooms      undergoing treatment.  Please be prepared that you may need to move to an alternative room while treatment is carried out.

• once the appointment has been concluded, the Pest Control Technician will  provide you with aftercare instructions and a Pest Control Treatment Report Sheet.  They will ask you to sign this Treatment Report, and you will      be given a copy of this report for your own records.

• should  you require more information about what needs to be done before the Pest      Control Technician visits your property, we advise that you review the Pest Control website and the Terms and Conditions below in order to ensure that you understand how our processes work, before and after we visit.

For more information or advice, please email siniyon.services@gmail.com

Any agreement for Pest Control Services is made between you (the customer), the person booking the pest control appointments and us, SINIYON Environmental Pest Solutions, a Trading name of SINIYON Services Ltd.  By entering into this agreement, you are agreeing to the following terms and conditions and to pay for the service where requested.

1. Booking an appointment
2. Pest types and treatment schedules
3. Aftercare, repairs, and recommendations
4. Missing, rearranging, or cancelling an appointment
5. Refunds and call out fees

1. Booking an appointment

1.1. SINIYON Environmental Pest Solutions, a Trading name of SINIYON Services Ltd offers pest control services and is a paid for service, therefore treatment costs must be paid for in full before any treatments can commence. It is your responsibility (the customer) to make sure you have paid the right fee for the work to be done.

1.2. The cost of treatment includes the specified number of visits, which should be sufficient to address the problem. Treatment costs do not include unlimited visits until a problem is resolved. If after conclusion of the course you want further treatment, you will need to make a new booking.

1.3. For morning timeslots, the technician will aim to arrive between 7am and 12.30pm. For afternoon timeslots, the technician will aim to arrive between 12.30pm and 7pm. Due to external factors, such as traffic or parking, we cannot always guarantee that the technicians will arrive between the timeslots chosen.

1.4. If you are a Council tenant living in a Council owned flatted accommodation, treatment may be funded by the Landlord Services department. However SINIYON Services will only commence work once full payment is received. It will be for the customer to work with Landlords or the Council to ensure payment is made prior to work beginning.

1.5. For all appointments, an adult over aged 18 must be present at the property for the duration of the appointment. 

1.6. While it is asked at the time of booking which rooms you believe the pest infestation to be in, the Pest Control Technician has the final decision as to what rooms need to be treated and what chemicals will be used during the appointment.

1.7  To maintain public health and safety for residents and staff members, no level of anti social behaviour will not be tolerated. Please do not shout or become physically or verbally abusive to SINIYON Technicians. SINIYON Services Ltd reserve the right to withdraw pest control services in these circumstances.

2. Pest Types and Treatment Schedules

2.1. Rats and mice

SINIYON Environmental Solutions are commitment to the protection of the Environment and Wildlife, as such Rodent Pest Management may deviate initially from Standard Industry Pest Control Visit Schedules. Where Non Chemical Solutions can be found this is always our initial route. Treatment for rats and mice consists of up to three visits, approximately 7 -10 days apart. The first visit will involve placement of traps and/or baited boxes, the second visit will involve replenishment of bait and refreshing bait boxes as necessary, the third visit will involve collection of our boxes and will signal completion of treatment. Again where Pets live in a domestic property Chemical use will be carefully considered and initial revisit time may be prolonged if the sole use of traps are used. However visit frequency will remain unchanged.

2.2. Cockroaches

Treatment for cockroaches consists of up to three visits, each approximately 7-10 days apart. This will involve the use of chemical control methods and advice will be given regarding hygiene and prevention of re-infestation.

2.3. Wasps

Treatment for wasps consists of one visit and will involve the use of chemical control methods. Wasp nest removal will be offered at an additional fee if the nest is accessible. Wasp nest collection will usually be managed towards the end of wasp season. 

2.4. Squirrels

Treatment for squirrels consists of 3 visits using mechanical control methods. The last visit involves collection of our traps and will signal completion of treatment. 

2.5. Ants/Pharaoh Ants

Treatment for ants consists of two visits, each approximately 2 weeks apart. Pharaoh Ant treatment consist of up to four visits each approximately 10 days apart. Both involve the use of chemical control and advice will be given regarding hygiene and prevention of re-infestation.

2.6. Low-risk pests

Treatment for low-risk pests normally consist of one visit and will involve the use of chemical control. Advice will be given regarding hygiene and prevention of re-infestation.

2.7. Bedbugs

Bedbug treatments are available for morning appointments only including weekends.  Treatment of a bedbug infestation takes 6 weeks, including a follow up visit. We cannot guarantee against re-infestation if the treatments are not carried out within this period. 

Before we carry out any treatment, there are tasks you must complete before the appointment can take place. Failure to do so will lead to ineffective treatment. It is your responsibility to ensure that you have followed all the instructions for bedbugs in preparation for your visit. We will not be able to carry out the treatment if the rooms have not been properly prepared and no refund will be offered.

• all bedrooms need to be completely emptied of clothes and personal items
• wash all bedding and keep in sealed bags/containers in an uninfected room
• bedside tables need to be emptied
• all  mattresses need to be separated from bed bases prior to treatment, our Technician      will not remove mattresses during treatment or replace following treatment
• all  wardrobes need to be emptied of clothing and fully moved away from the wall to allow an technician access for treatment
• all  clothing needs to be washed on a high temperature. Verbal guidance will be  given
• store washed clothes in sealed bags or containers in an uninfected room
• cover  any fish tanks, keep covered until treatment is dry – very important as we  use various insecticides in this treatment
• vacuuming,   dusting, and washing of walls should be avoided immediately after      treatment, although cleaning can be carried out on the day before each  subsequent treatment
• cleaning of windows, mirrors, door handles, and light switches can be carried out  when the treatment is dry

After treatment various insecticides are used to treat bedbugs, so you must:

• keep all children and pets out of treated rooms for a minimum of 7 hours while treatment dries
• ventilate the room/area for 30 minutes before use
• Wash  hands/feet if touched wet/dry treated areas, maintain this routine throughout the treatment period
• do not consume food/drink in treated areas
• avoid cleaning for as long as possible after the final treatment as this will  aid treatment process

Chemicals can remain present for up to 3 months depending on level of house cleaning.

2.8. Fleas    

Flea treatments are available for morning appointments only including weekends.  Treatment of a flea infestation will be carried out in two visits. Treatment will be administered to all rooms (except kitchens and bathrooms) during the visit. Smoke alarms must be deactivated during treatment. SINIYON Service Ltd are not liable to any damage to Smoke Alarms if guidance is not followed.

Before we carry out any treatment, there are tasks you must complete before the appointment can take place. Failure to do so will lead to ineffective treatment. It is your responsibility to ensure that you have followed all the instructions for fleas in preparation for your visit. We will not be able to carry out the treatment if the rooms have not been properly prepared and no refund will be offered.

• all  pets must be removed from the room before treatment can begin and must be  kept out of the room for a minimum of 7 hours after the treatment is  carried out
• all  loose items need to be removed from the floor, including any items under  the bed
• wash  all bedding (including pet bedding) and keep in an uninfected room until  after treatment
• cover  any fish tanks and keep them covered until treatment is dry - this is  important as we use insecticide in the treatment
• vacuum  your entire house, including sofas and chairs. Throw out the vacuum bag as it may contain flea eggs
• clear  as much floor space as possible (not the furniture) to allow access to  skirting
• start  to treat your pets for fleas and continue doing so until treatment is complete

After treatment:

• smoke alarms should be reactivate
• you  and your pets must not enter any treated rooms for a minimum of 7 hours  after the treatment has been carried out. We recommend that you go out for this period of time if possible
• ventilate   the room/area for 30 minutes before use
• wash  hands or feet after every time they touch wet or dry treated areas
• do  not consume food or drink in treated areas if possible - this is important      as we use an insecticide in the treatment
• cleaning  should be avoided within the 2 weeks following treatment if possible.
• wipe  down any surfaces such as TV screens, mirrors, remote controls, door      handles and light switches

2.9 Moths

Treatment for Moths consists of up to two visits, each approximately 2 weeks apart. This will involve the use of chemical control methods and advice will be given regarding hygiene and prevention of re-infestation.

• Vacuum  all rugs, carpet, and upholstered furniture. Vacuum bag should be      discarded immediately upon completion
• Any  wool, animal-fibre clothing, or animal fibre items (to include felt, fur,  feathers, wool, silk, or blends of these items) should be laundered or at      least placed in a hot dryer for one hour (please follow all label  recommendations before laundering)
• Empty      all closets that are experiencing the moth issue or exhibit signs of moth  activity completely and wash all clothes (please follow all label   recommendations before laundering)
• Empty  all furniture which has been used for storage of any animal fibre items.
• All   heavy, large, and bulky furniture (large desks, large dressers, Beds and      the like) sitting on the carpet to be treated, must be moved to allow      treatment
• Keep   all children and pets out of treated rooms for a minimum of 7 hours while      treatment dries

3. Aftercare, repairs and recommendations

3.1. Our pest control service includes the administration of the appropriate pest control treatment only.

3.2. For treatment to be successful we encourage you to adhere to any recommendations made by our pest control technicians regarding proofing or repairs, as well as the advice regarding aftercare following a treatment.

3.3. Proofing or repairs (such as filling holes or voids, installing pest proof mesh or any solid construction which eliminates pest ingress) are not included or currently offered by SINIYON Services Pest Control service. If however a simple proofing method can be used our SINIYON Technician may offer to resolve for an additional fee or as a goodwill gesture. Depending on complexity.

3.4. It is at the discretion of the customer to arrange any necessary proofing or repairs to encourage a successful treatment. SINIYON Services may offer known contractors to help resolve this proofing requirement. If in doubt please ask.

4. Missing, rearranging or cancelling an appointment

4.1. Missing an appointment may lead to an ineffective treatment.

4.2. You must give us a minimum of 2 working days’ notice to cancel or rearrange an appointment.

4.3. If you have booked a multi visit treatment and give us less than 2 working days’ notice before the appointment date, you will only be able to reschedule on one occasion. If we are prevented from treating on a second appointment, then the treatment will be cancelled, and the below refund policy in section 5 applied.

4.4. If we are unable to attend an appointment due to bad weather, staff sickness or travel problems, and we cannot offer a suitable new appointment within 10 working days of your original appointment, a full refund will be offered.

5. Refunds and call out fees

5.1. Refund requests will only be considered within 30 days of the last visit to the property.

5.2. Should a SINIYON Technician attend and be unable to carry out treatment, you will be charged a standard call out fee of £40 for any booked appointments. This fee is inclusive of all charges.

5.3. No refund will be offered if the appointment cannot go ahead for any of these reasons:

• you  miss your appointment or fail to provide two working days’ notice for cancellation or rescheduling
• an  initial treatment has already taken place and subsequent visits are no  longer required
• we  are prevented from treating on an appointment that has already been   rescheduled once
• there  is no adult (over the age of 18) at home when we call
• the  required preparations have not taken place before the technician’s arrival
• the  occupant does not allow the treatment to take place
• the  information supplied by the customer during booking is incorrect.

5.4. If we attend the appointment and the information you supplied is wrong, we will leave the property without conducting the treatment and you will be charged for a £40 call-out fee. This fee is inclusive of all charges. This applies, but is not limited to:

• if  you identified the pest incorrectly
• if  the cost of the treatment required is more then you have already paid
• if  you requested treatments for rooms the technicians confirm are not  infested

Information on this page is subject to change in line with current legislation

If you have any further enquiries about pest control treatments kindly contact SINYON Services Ltd.

For the following species we recommend residents and businesses seek advice from:

• bees  (check out the British Beekeepers      Association website)
• foxes   (visit the Fox Project website)
• domestic  pets (visit the RSPCA      website for flea treatment advice)